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Shop our sustainable brands!


Gift Cards

Where can I use your gift card?

Only gift cards purchased through our website can be used on our website. Our gift cards are not redeemable at any other website or retail locations.

How do I check the balance on my gift card?

At this time gift card balances are not visible on your account, but feel free contact us HERE via the contact form on our site. We will be happy to relay the balance to you.

Where can I purchase a gift card?

Gift cards can be purchased here! We always recommend reading the gift card’s description before purchasing.

Frequently asked question

Share details about your shipping policies, item returns, or customer service.


Can I cancel my order?

Please contact us HERE via the contact form on our site if you’d like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible.

We are currently not able to revise any orders once placed. If you made an error on your order it is best to call customer service to have the order cancelled, and then place a new order with the correct items.

Can I edit my order after I hit "Submit"?

With our current order fulfillment system, we are unable to add products to an order that has already been placed.

If the order has not been fulfilled and shipped by our warehouse, we are able to omit items from that specific order.

If you would like to make a change to your shipping address or contact information, please contact us HERE via the contact form on our site.

I just placed two orders, will you combine them?

Orders can be combined ONLY if the orders in question have not yet been fulfilled and shipped. To check the status of your order and inquire about combining orders, please contact us during normal operating hours and we will do our best to accommodate you.

My package is lost or I believe it was stolen, what do I do?

We would recommend checking your tracking number located in your shipping confirmation email to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address on the email to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following:

  • Put your package in your mailbox
  • Leave your package at your back door or in your garage.
  • Leave your package with your neighbors or with whoever opened the door at your address.
  • Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community.
  • Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood, or if you shipped to a UPS Store, at their front desk or in your USPS or UPS box.

If you have a package that is missing, we want to do everything within our power to help you find resolution. However, we cannot guarantee the delivery company's services. You will need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us with your order information and we will try to assist you in this process as well.

If you purchased Route shipping coverage please contact Route as they will handle your claim for you.

Please note: According to the Uniform Commercial Code (§ 2-509), the risk of loss passes to the buyer when the goods are duly delivered to the carrier. Which means that the buyer assumes all risk once Lusso di Luna Boutique hands the package to the carrier.

We have partnered with Route shipping. Who is Route?

You will see a charge to protect your shipment - this is optional of course! This coverage will protect you in the event a package is lost or damaged. Route will handle every step of the way for you and with you in the event something happens in the in between.

Route is working towards carbon neutral shipping and we couldn't agree more! Route has partnered with GreenPlaces to fund certified carbon offset projects. GreenPlaces is an all-in-one sustainability platform that sources shares of carbon offsetting projects around the world. This enables Route to neutralize shipping emissions for each order that is placed. Find out more HERE.

What to do if something in my order is damaged?

If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

When will I receive my order?

We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders.

Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

Why won’t my order go through?

We want to make your ordering process as smooth as possible! Please note that we are not able to override our system or place the order for you as a workaround to the error you are receiving. Check out the following reasons your order may not be going through for a simple solution that will get you your package quickly!

- The billing address that you are putting down for the order does not match the billing address that your bank has on file. You can ship the package wherever you’d like, but on the third page of checkout the billing address must match what your bank has on file for security reasons! We are not able to override your billing address to push your order through.

- You are purchasing with an American Express credit card and you are not entering in the 4 digits on the front of the card as your CVV code.

- You are attempting to place an order with a credit card gift card. Credit card gift cards require a billing address to be attached to them in order to go through successfully. We would recommend calling the number on the card and setting up an account.

- You have insufficient funds.

If none of the above represent the issue you are experiencing, please make note of any error messages you are receiving and contact us with that information. We will do our very best to help out!


Can my payment methods be split?

Our system does not allow split payment methods at this time. We’re so sorry! The exception to this is when using a gift card issued by our website that does not cover the full purchase price. In this instance, your gift card amount will be fully used and then you will be able to enter additional payment information.

Can I use my “credit card gift card”? (Visa or an Amex gift card):

An AmEx gift card will not work at all on our site. Other credit card gift cards may work, but they cannot be used with another credit card. We have seen successful transactions with credit card gift cards when those gift cards have a billing address attached to them. They can be used as the only type of payment, and not combined with a debit or credit card. If you have any more questions, please contact us.

Why am I getting an “AVS error” when I check out?

If you receive an "AVS error" code when checking out/unable to check out, then this normally means there is an issue with your credit card. One example is your billing address does not match the billing address attached to your credit card/bank account. Please contact your bank for your billing address. Another cause for a checkout error is using an American Express gift card. Unfortunately, we are not able to accept American Express gift cards at this time. Our system does not allow credit card gift cards (i.e. AmEx or Visa gift cards) to be combined with a debit/credit card purchase.

Why do I have multiple charges on my account?

When our payment processor receives your order from our website, they pass all the necessary information to your bank or the issuing credit card company. Immediately, your bank or the credit card company places a pre-authorization on the account, then checks the AVS (address verification system), and sends a reply back to our payment processor. If the AVS check fails or the transaction is denied, our credit card processor (Paypal) cancels the transaction immediately and notifies us. However, the issuing bank or credit card company has the option to allow the authorization to remain for several more days, and in some cases longer. This pre-authorization hold can only be removed by the issuing bank or credit card company.

PLEASE NOTE: In these situations Lusso Di Luna Boutique is not holding funds or charging your card, nor do we have access to do so. If a pre-authorization hold for funds from a canceled transaction is present on your account, you must contact the bank or credit card company if you wish to remove the hold on your funds.

Out Of Stock

Will you be getting a reorder of one of my favorite items?

We are not able to reorder everything we originally ordered, but we do attempt to reorder our best sellers.

How do I sign-up to be notified?

You can sign-up to be notified on each item’s individual page by clicking "Notify Me" (if applicable). If we receive a return or a reorder you will be notified by email.

The “Notify Me” email is e-mailed out as soon as one quantity of the item has been restocked. By receiving this email, this does not guarantee that you will be able to buy the item, or that the item is being held for you. This email is sent to everyone who signed up to be notified of the restock. We recommend that as soon as you see the email, you purchase the item, before someone else does!


Do your items run true to size?

We order from a variety of manufacturers, so the sizing varies from item to item!

We provide a True to Size bar above the sizing chart to help customers determine if an item runs smaller or larger than true to size! We also have the fabric type in the description of the item on the item page, so you can determine if the item has any stretch or not.

Our typical sizing is small: 0-4, medium: 4-6, and large: 6-8, XL 8-10. Although some of our items run much larger or much smaller than that sizing. We would recommend comparing your own measurements to those on the sizing chart to find your best fit!

By checking out you acknowledge you have read and agree with the Terms of Service and the Return Policy.


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