Only gift cards purchased through our website can be used on our website. Our gift cards are not redeemable at any other website or retail locations.

At this time gift card balances are not visible on your account, but feel free contact us HERE via the contact form on our site. We will be happy to relay the balance to you.

Gift cards can be purchased here! We always recommend reading the gift card’s description before purchasing.

Share details about your shipping policies, item returns, or customer service.

Please contact us HERE via the contact form on our site if you’d like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible.

We are currently not able to revise any orders once placed. If you made an error on your order it is best to call customer service to have the order cancelled, and then place a new order with the correct items.

With our current order fulfillment system, we are unable to add products to an order that has already been placed.

If the order has not been fulfilled and shipped by our warehouse, we are able to omit items from that specific order.

If you would like to make a change to your shipping address or contact information, please contact us HERE via the contact form on our site.

Orders can be combined ONLY if the orders in question have not yet been fulfilled and shipped. To check the status of your order and inquire about combining orders, please contact us during normal operating hours and we will do our best to accommodate you.

We would recommend checking your tracking number located in your shipping confirmation email to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address on the email to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following:

• Put your package in your mailbox
• Leave your package at your back door or in your garage.
• Leave your package with your neighbors or with whoever opened the door at your address.
• Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community.
• Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood, or if you shipped to a UPS Store, at their front desk or in your USPS or UPS box.

If you have a package that is missing, we want to do everything within our power to help you find resolution. However, we cannot guarantee the delivery company's services. You will need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us with your order information and we will try to assist you in this process as well.

If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders.

Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

We want to make your ordering process as smooth as possible! Please note that we are not able to override our system or place the order for you as a workaround to the error you are receiving. Check out the following reasons your order may not be going through for a simple solution that will get you your package quickly!

- The billing address that you are putting down for the order does not match the billing address that your bank has on file. You can ship the package wherever you’d like, but on the third page of checkout the billing address must match what your bank has on file for security reasons! We are not able to override your billing address to push your order through.

- You are purchasing with an American Express credit card and you are not entering in the 4 digits on the front of the card as your CVV code.

- You are attempting to place an order with a credit card gift card. Credit card gift cards require a billing address to be attached to them in order to go through successfully. We would recommend calling the number on the card and setting up an account.

- You have insufficient funds.

If none of the above represent the issue you are experiencing, please make note of any error messages you are receiving and contact us with that information. We will do our very best to help out!

We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

ITEMS ELIGIBLE FOR RETURN

We want you to be happy! If you don't love your purchase, simply return it. We will inquire for the reasoning to ensure quality service.

• Eligible items for return must be returned in their original packaging with ALL original tags within 4 calendar days of receipt. Items should be postmarked within the 4 calendar day window to qualify.

• All items will be subject to a 15% restocking fee of original purchase price.

• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up, and damage free.
  

ITEMS NOT ELIGIBLE FOR RETURN

• Our policy lasts 4 calendar days. If 4 calendar days have gone by since your purchase, unfortunately we can’t offer you a return/refund.

• For hygienic reasons, all swimwear, bodysuits, undergarments, jewelry, and accessories are final sale and cannot be returned. We respect our customers and want to ensure safety and quality throughout all products.

Final Sale items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order. Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:

• Intimates (i.e., self-adhesive bras, underwear, bras, or bralettes, corset/bustier crop tops)

• Hats, beanies, or scarves

• Jewelry (i.e., necklaces, bracelets, earrings, etc.)

• Clothing or any other items that are marked as final sale.

If the returned item(s) are unable to be resold in the returned condition, you'll be subject to a $10 shipping & handling fee for shipping item(s) back to you. 

NOTE: We actively monitor account activity for unusual order, payment or returns behavior. We reserve the right to refuse transactions, assess fees, and/or close accounts in these circumstances.

Please see our Refund Policy for more info HERE

While we absolutely strive to ensure the highest of quality in our products, and inspect each item as best as we can, manufacturer defects do occasionally happen.

I

f you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date so that we can work to make the situation right. You must send us an email - include invoice number, detail of item/defect and a photo of the defect/damage to hello@lussodiluna.com

Return shipping costs are the customer’s responsibility. The customer may choose their preferred method of shipping.

• When shipping back please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our facility! If your item purchase was more than $100 you may want to consider insuring the item since we cannot guarantee the item's arrival to our facility. Please provide either the original receipt or include a piece of paper with your name and order number in the package.

• Return package must be postmarked within 5 calendar days of the delivery date.

• All return shipping and handling costs are non-refundable.

NOTE: Please provide tracking to us so that we are aware an item is being returned.

Lusso Di Luna Boutique

1025 Rose Creek Drive, Suite 620-149

Woodstock, GA 30189

We understand that items will not always work out and that is OKAY!

However, we do charge a restocking fee on returns. This helps cover our shipping costs (when free shipping is applied on qualifying purchases), packaging materials, and processing fees. We are a very small woman owned boutique and we try to provide the highest quality of service to all of our customers. We want to ensure the quality of our items as well.

Please see our Refund Policy for more info HERE

Returns are processed within 2-5 business days of receipt.

We offer free Standard Shipping for all U.S. orders. Standard Shipping delivery takes up to an estimated 6 business days from the date of shipping out.

Orders $100 or more that ship free will do so under the most economical shipping method, which can include but is not limited to services available through USPS or UPS.

We also offer three priced shipping options for U.S. orders:

• Priced UPS 2nd Day Air shipping with estimated 2 business days of shipping out.
• Priced UPS Ground with estimated delivery within 3-4 business days of shipping out.
• Priced USPS Priority with delivery within 2-4 business days of shipping out.
• Priced shipping costs are calculated at checkout. The cost is based on the weight and shipment location.

Please note, any shipment selections for UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air Saver must be placed prior to 10:00 AM same day. This will ensure the order will ship same day. Orders placed after this timeframe will not be guaranteed for same day drop off and will ship next business day.

All shipping options are available to review at checkout.

Lusso Di Luna Boutique is located and ships from Northwest Georgia.

We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders.

Our system does not allow split payment methods at this time. We’re so sorry! The exception to this is when using a gift card issued by our website that does not cover the full purchase price. In this instance, your gift card amount will be fully used and then you will be able to enter additional payment information.

An AmEx gift card will not work at all on our site. Other credit card gift cards may work, but they cannot be used with another credit card. We have seen successful transactions with credit card gift cards when those gift cards have a billing address attached to them. They can be used as the only type of payment, and not combined with a debit or credit card. If you have any more questions, please contact us.

If you receive an "AVS error" code when checking out/unable to check out, then this normally means there is an issue with your credit card. One example is your billing address does not match the billing address attached to your credit card/bank account. Please contact your bank for your billing address. Another cause for a checkout error is using an American Express gift card. Unfortunately, we are not able to accept American Express gift cards at this time. Our system does not allow credit card gift cards (i.e. AmEx or Visa gift cards) to be combined with a debit/credit card purchase.

When our payment processor receives your order from our website, they pass all the necessary information to your bank or the issuing credit card company. Immediately, your bank or the credit card company places a pre-authorization on the account, then checks the AVS (address verification system), and sends a reply back to our payment processor. If the AVS check fails or the transaction is denied, our credit card processor (Paypal) cancels the transaction immediately and notifies us. However, the issuing bank or credit card company has the option to allow the authorization to remain for several more days, and in some cases longer. This pre-authorization hold can only be removed by the issuing bank or credit card company.

PLEASE NOTE: In these situations Lusso Di Luna Boutique is not holding funds or charging your card, nor do we have access to do so. If a pre-authorization hold for funds from a canceled transaction is present on your account, you must contact the bank or credit card company if you wish to remove the hold on your funds.

We are not able to reorder everything we originally ordered, but we do attempt to reorder our best sellers.

You can sign-up to be notified on each item’s individual page by clicking "Notify Me" (if applicable). If we receive a return or a reorder you will be notified by email.

The “Notify Me” email is e-mailed out as soon as one quantity of the item has been restocked. By receiving this email, this does not guarantee that you will be able to buy the item, or that the item is being held for you. This email is sent to everyone who signed up to be notified of the restock. We recommend that as soon as you see the email, you purchase the item, before someone else does!

We order from a variety of manufacturers, so the sizing varies from item to item!

We provide a True to Size bar above the sizing chart to help customers determine if an item runs smaller or larger than true to size! We also have the fabric type in the description of the item on the item page, so you can determine if the item has any stretch or not.

Our typical sizing is small: 0-4, medium: 4-6, and large: 6-8, XL 8-10. Although some of our items run much larger or much smaller than that sizing. We would recommend comparing your own measurements to those on the sizing chart to find your best fit!